Refund policy

Returns and Exchanges

Please note that we generally do not accept returns or exchanges for items ordered. This is especially true for food products due to their delicate nature. However, in the following cases, we will respond promptly if you contact us within 7 days of receiving the product:

• If the delivered product has defects or issues.
• If the delivered product is different from your order.

(In the above cases, we will cover the shipping costs.)

Changes and Cancellations

You can cancel your order before it ships. Please contact us as soon as possible by email (info@hojotea.com) or phone. If you have already paid, we will refund the full amount. Once your order has shipped, it cannot be cancelled. If you refuse delivery and the package is returned to us, you will be charged the shipping cost both ways.

We do not accept changes, including adding items or changing the delivery date, after your order has been completed. Please be sure to check your order details before clicking the submit button. We appreciate your understanding and cooperation.