Terms of service

These Terms of Use (hereinafter referred to as "Terms") define the conditions for using the online shop (hereinafter referred to as "Service") provided by HOJO Co., Ltd. (hereinafter referred to as "Company") on this website. Registered users (hereinafter referred to as "Users") shall use the Service in accordance with these Terms.

Article 1 (Application)

  1. These Terms apply to all relationships related to the use of the Service between the Users and the Company.
  2. In addition to these Terms, the Company may establish various provisions (hereinafter referred to as "Individual Provisions") regarding the use of the Service. These Individual Provisions, regardless of their name, constitute a part of these Terms.
  3. If the provisions of these Terms conflict with the provisions of the Individual Provisions, the Individual Provisions shall prevail unless otherwise specified.

Article 2 (Registration)

  1. For the Service, the registration is completed when a person wishing to register agrees to these Terms, applies for registration using the method specified by the Company, and the Company notifies the applicant of its approval.
  2. If the Company determines that the applicant for registration falls under any of the following reasons, the Company may not approve the application for registration, and shall not be obligated to disclose the reasons.
    1. If false information is provided during the registration application
    2. If the application is from a person who has violated these Terms
    3. Other cases where the Company deems the registration inappropriate

Article 3 (User ID and Password Management)

  1. Users shall manage their User ID and password for the Service at their own responsibility.
  2. Users shall not transfer, lend, or share their User ID and password with any third party under any circumstances. The Company shall consider any login using the combination of User ID and password that matches the registered information as use by the User who has registered that User ID.
  3. The Company shall not be liable for any damages arising from the use of the User ID and password by a third party, except in cases of willful misconduct or gross negligence by the Company.

Article 4 (Sales Contract)

  1. In the Service, a sales contract is concluded when the User applies for a purchase to the Company and the Company notifies the User of its acceptance. The ownership of the product transfers to the User when the Company hands over the product to the delivery carrier.
  2. The Company may cancel the sales contract without prior notice to the User if the User falls under any of the following:
    1. If the User violates these Terms
    2. If the delivery cannot be completed due to unknown address or prolonged absence
    3. Other cases where the Company deems the trust relationship between the Company and the User is impaired
  3. The payment method, delivery method, cancellation of purchase application, and return method for the Service shall be determined separately by the Company.

Article 5 (Intellectual Property Rights)

The copyrights and other intellectual property rights of the product photos, trademarks, and other content (hereinafter referred to as "Content") provided by the Service belong to the Company or legitimate rights holders such as content providers. Users are prohibited from reproducing, reprinting, modifying, distributing, or otherwise using the Content without explicit written permission from the Company or the respective rights holders. Unauthorized use of the Content may result in legal action, including but not limited to, claims for damages, injunctions, and other legal remedies, in accordance with applicable laws and regulations. The Company will enforce its intellectual property rights to the fullest extent permitted by Japanese law, as well as applicable international laws.

Article 6 (Prohibited Acts)

Users shall not engage in the following acts when using the Service.

  1. Acts that violate laws or public order and morals
  2. Criminal acts
  3. Acts that infringe on copyrights, trademark rights, and other intellectual property rights included in the Service
  4. Acts that destroy or interfere with the functions of the Company’s servers or networks
  5. Commercial use of information obtained through the Service
  6. Acts that interfere with the operation of the Company’s services
  7. Unauthorized access or attempts to gain unauthorized access
  8. Collecting or accumulating personal information of other Users
  9. Impersonating other Users
  10. Directly or indirectly providing benefits to anti-social forces in connection with the Company’s services
  11. Other acts deemed inappropriate by the Company

Article 7 (Suspension of Service)

  1. The Company may suspend or interrupt the provision of all or part of the Service without prior notice to Users if it determines that any of the following reasons exist:
    1. When performing maintenance or updates of the computer system related to the Service
    2. If the provision of the Service becomes difficult due to force majeure such as earthquakes, lightning, fire, power outages, or natural disasters
    3. If the computer or communication lines are stopped due to an accident
    4. Other cases where the Company determines that it is difficult to provide the Service
  2. The Company shall not be liable for any disadvantages or damages suffered by Users or third parties due to the suspension or interruption of the provision of the Service.

Article 8 (Usage Restrictions and Deregistration)

  1. The Company may restrict the use of all or part of the Service or deregister the User without prior notice if the User falls under any of the following:
    1. If the User violates any provision of these Terms
    2. If it is found that there is a false fact in the registered information
    3. If the credit card provided by the User as a payment method is suspended
    4. If there is a default of payment obligations such as fees
    5. If there is no response from the User to the Company’s communication for a certain period
    6. If there is no use of the Service for a certain period since the last use
    7. Other cases where the Company determines that the use of the Service is inappropriate
  2. The Company shall not be liable for any damages caused to the User due to actions taken by the Company under this article.

Article 9 (Withdrawal)

Users may withdraw from the Service by following the prescribed withdrawal procedures.

Article 10 (Disclaimer and Warranty Disclaimer)

  1. The Company does not guarantee that the Service is free of factual or legal defects (including defects, errors, bugs, rights infringements, etc. regarding safety, reliability, accuracy, completeness, effectiveness, suitability for a particular purpose, security, etc.).
  2. The Company shall not be liable for any damages arising from the use of the Service by Users. However, if the contract between the Company and the User regarding the Service (including these Terms) is a consumer contract as defined in the Consumer Contract Act, this disclaimer does not apply, but even in this case, the Company shall not be liable for special damages arising from special circumstances (including cases where the Company or the User foresaw or could foresee the occurrence of the damage) due to the Company’s negligence (excluding gross negligence) or tort.
  3. The Company shall not be liable for any transactions, communications, or disputes arising between Users and other Users or third parties regarding the Service.

Article 11 (Changes to Service Content)

The Company may change the content of the Service or discontinue the provision of the Service without notifying the User, and shall not be liable for any damages incurred by the User as a result.

Article 12 (Changes to Terms)

The Company may change these Terms at any time without notifying the User if it deems necessary. If the User starts using the Service after the changes to these Terms, the User shall be deemed to have agreed to the changed Terms.

Article 13 (Handling of Personal Information)

The Company shall appropriately handle personal information obtained through the use of the Service in accordance with the Company’s "Privacy Policy".

Article 14 (Notices and Communications)

Notifications or communications between the User and the Company shall be made by the method specified by the Company. Unless the User notifies the Company of a change according to the method separately specified by the Company, the Company will consider the currently registered contact information to be valid and will send notifications or communications to that contact information, which will be deemed to have reached the User at the time of dispatch.

Article 15 (Prohibition of Transfer of Rights and Obligations)

Users may not transfer or pledge their position under the usage contract or rights or obligations under these Terms to any third party without prior written consent from the Company.

Article 16 (Governing Law and Jurisdiction)

  1. The interpretation of these Terms shall be governed by Japanese law. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to the Service.
  2. In the event of a dispute regarding the Service, the court having jurisdiction over the location of the Company’s headquarters shall have exclusive jurisdiction.