About Our Store

Payment Information

(We ship after your payment is confirmed.)

Credit Card

The following cards are accepted:

  • VISA
  • MasterCard
  • JCB
  • AMEX

PayPal

If you have a PayPal account, you can use PayPal for payment.

PayPal

Apple Pay

Apple Pay

Apple Pay is available.

Shipping Information

  • Orders will be delivered via Japan Post.

We usually ship within 3 business days after you order.

  • Shipping may be delayed during busy periods or depending on the ordered product. In such cases, we will contact you by email.

We will contact you by email if we cannot meet your delivery preferences due to the delivery region.

  • Business days: Monday to Friday (closed on weekends, Japanese public holidays, and our own closing days)

Shipping Fees

  • Shipping fees are automatically calculated based on your address.

Return and Exchange Policy

Please note that we generally do not accept returns or exchanges of ordered products due to the nature of food items. However, if any of the following applies, please contact us within 7 days of receiving the product, and we will respond promptly.

  • If the delivered product has defects or deficiencies.
  • If the delivered product is different from the order.

(In the above cases, we will cover the return shipping costs.)

Right to Cancel

You can cancel your order before it ships. Please contact us as soon as possible by email (info@hojotea.com) or phone. If you have already paid, we will refund the full amount. Once your order has shipped, it cannot be cancelled. If you refuse delivery and the package is returned to us, you will be charged the shipping cost both ways.

Contact Us

For inquiries, please contact us here.