Legal notice
Name of Business Operator
HOJO Co., Ltd.
Corporate Number
4100001023242
Representative
Akira Hojo
Address
2262 Yamabuki, Takamori-machi, Shimoina-gun, Nagano, Japan
Phone Number
+81 265 35 8384
Phone Hours
9:00 to 17:00 (Japan time)
Email Address
Website
Selling Price
Please see each product page.
Displayed Prices
Prices shown on this site include tax. The purchase amount and subtotal are the totals of the tax-included prices.
Delivery Time
We ship your order as soon as it is ready after the order is confirmed. Please see the Shipping Policy for details.
Payment Methods — Overseas and Japan
You can use the following, wherever you live:
- Credit card
- PayPal
- Apple Pay
Shopping Within Japan Only — Extra Payment Methods
For customers who live in Japan and have their order delivered to an address in Japan, the following are also available:
- Cash on delivery (Yamato Collect)
- Bank transfer (Hachijuni Nagano Bank, Ichida Branch, ordinary account 277312, HOJO Co., Ltd.)
- Postal transfer (11160 26548171, HOJO Co., Ltd.)
- Rakuten Bank (Opera Branch, ordinary account 7012695, HOJO Co., Ltd.)
- Convenience store payment (paid at a convenience store in Japan)
Charges Other Than the Product Price
- Shipping: within Japan, a flat rate of JPY 660 (free for orders of JPY 8,000 or more, tax included). For overseas orders, the shipping fee is calculated from the destination and the weight of your order, and is shown at checkout before you pay.
- Cash on delivery fee (shopping within Japan only): JPY 330 for orders under JPY 10,000, JPY 440 under JPY 30,000, JPY 660 under JPY 100,000, and JPY 1,100 up to JPY 300,000 (tax included). The fee is added after you place your order.
- Bank transfer, postal transfer and Rakuten Bank (shopping within Japan only): transfer fees are paid by the customer.
Payment Timing
- Credit card, PayPal and Apple Pay: at the time of order
- Cash on delivery (shopping within Japan only): on delivery
- Bank transfer, postal transfer and Rakuten Bank (shopping within Japan only): within 7 days of your order
- Convenience store payment (shopping within Japan only): the payment deadline is shown in the payment instructions sent after your order.
Returns and Exchanges
As our products are food, we do not accept returns or exchanges for customer reasons.
If an item arrives defective or differs from your order, please contact us within 7 days of delivery. We will cover the shipping cost.
Changes and Cancellations
You can cancel your order before it ships. Please contact us as soon as possible by email (info@hojotea.com) or phone. If you have already paid, we will refund the full amount. Once your order has shipped, it cannot be cancelled. If you refuse delivery and the package is returned to us, you will be charged the shipping cost both ways.
We cannot accept additions or changes to the delivery date after your order is complete. Please check your order before placing it.