Shipping policy

Processing Time

Orders usually ship within 3 business days after you order. If packaging is required, it may take one more day. These are estimates, not a promised delivery date. We do not ship on weekends, Japanese public holidays, or our own closing days.

Shipping Method

We ship from Japan by Japan Post. Tea can be sent by EMS or International Air Packet, and you can choose the method at checkout. International Air Packet has a weight limit that includes the packaging, so it is not offered at checkout for larger orders. Air Packet takes about 10 days to arrive. Teaware is fragile, so it is sent by EMS only.

Shipping Charges

Shipping charges are calculated from the destination and the weight of your order, and are shown at checkout before you pay.

Tracking

You will receive a shipment confirmation email with your tracking number.

Customs Duties and Taxes

For orders to the United States, we calculate customs duties in advance and pay them before shipping. For other countries, any customs duties and taxes charged on delivery are paid by the customer.

Damaged or Incorrect Items

If an item arrives damaged or is not what you ordered, please contact us within 7 days of delivery. We cover the shipping cost in these cases.

Contact

info@hojotea.com